je88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how je88 ("je88", "we", "us", "our") collects, uses, discloses, stores, and protects personal information obtained from individuals ("Members", "Users", "you") who register accounts, access, or otherwise interact with the je88 platform at je88.asia and associated services.

je88 takes its data protection obligations seriously. This Policy is intended to give you a clear and honest account of our data practices so that you can make informed decisions about your use of the je88 platform. By registering a je88 account or using our services, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the je88 Terms & Conditions and Responsible Gaming Policy, which together form the full agreement governing your use of the Platform.

2. Information We Collect

je88 collects personal information from you in the following categories:

2.1 Registration & Identity Data

When you create a je88 account, we collect the information you provide during the registration process, including:

• Full legal name;
• Date of birth (to verify that you are at least 21 years of age);
• Email address;
• Mobile phone number;
• Residential address; and
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

In compliance with our international gaming authority licence requirements and applicable anti-money laundering obligations, je88 may collect copies of:

• Government-issued photo identification (e.g. Malaysian IC, passport);
• Proof of address documentation (e.g. utility bill, bank statement); and
• Source of funds documentation where required for high-value transactions.

2.3 Financial & Transaction Data

When you make deposits or withdraw funds, je88 collects and processes information related to those transactions, including payment method details (e.g. e-wallet account identifiers, bank account details), transaction amounts in Malaysian Ringgit (MYR), dates and times of transactions, and transaction reference numbers. je88 does not store full payment card numbers; card processing is handled by PCI-DSS compliant third-party payment processors.

2.4 Account Activity Data

je88 records data generated through your use of the Platform, including:

• Bet history, game session records, and wagering activity;
• Login timestamps, IP addresses, and device identifiers;
• Bonus and promotion claims and usage; and
• Customer support interactions.

2.5 Technical & Device Data

je88 automatically collects certain technical information when you access the Platform, including your IP address, browser type and version, operating system, device type, and referring URLs. This data is used for security monitoring, fraud prevention, and Platform optimisation.

2.6 Communications Data

If you contact je88 customer support, we retain records of those communications — including emails, live chat transcripts, and support ticket content — for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Data

je88 uses the personal information we collect for the following purposes:

• Account creation and management — to register, authenticate, and administer your je88 account;
• Identity and age verification — to confirm that you meet the 21+ age requirement and satisfy KYC obligations;
• Transaction processing — to process deposits, withdrawals, and bonus allocations in Malaysian Ringgit;
• Service delivery — to provide access to casino games, live casino tables, sportsbook markets, and EPL betting;
• Fraud prevention and security — to detect and prevent unauthorised access, money laundering, and other prohibited activities;
• Regulatory compliance — to fulfil our obligations under our international gaming authority licence and applicable law;
• Customer support — to respond to enquiries, resolve disputes, and provide technical assistance;
• Responsible gaming — to monitor wagering behaviour, administer self-exclusion requests, and enforce deposit and loss limits;
• Platform improvement — to analyse usage patterns and improve the Platform's functionality and user experience; and
• Direct communications — to send you promotional offers, bonus notifications, and account updates where you have consented to receiving such communications.

4. Legal Bases for Processing

je88 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions, including account administration, transaction processing, and service delivery;
• Legal obligation — processing required to comply with applicable laws and our international gaming authority licence, including KYC, anti-money laundering, and responsible gaming requirements;
• Legitimate interests — processing for fraud prevention, security monitoring, and Platform improvement, where those interests are not overridden by your data protection rights; and
• Consent — processing for direct marketing communications, where you have provided explicit consent. You may withdraw marketing consent at any time by contacting je88 support.

5. Data Sharing & Disclosure

je88 does not sell, rent, or trade your personal data to third parties. je88 may share your personal information in the following limited circumstances:

5.1 Service Providers

je88 engages third-party service providers to assist with the operation of the Platform, including payment processors, KYC verification providers, game software providers, cloud hosting services, and customer support tools. These providers are contractually required to process your data only as directed by je88 and to maintain appropriate security standards.

5.2 Regulatory & Legal Disclosure

je88 may disclose your personal data to regulatory authorities, licensing bodies, law enforcement agencies, or other government entities where required to do so by applicable law, court order, or regulatory directive — including disclosures required under anti-money laundering and counter-terrorism financing frameworks.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of je88's assets, personal data held by je88 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the successor entity.

5.4 Responsible Gaming Agencies

Where required under je88's responsible gaming obligations or where you have requested self-exclusion, je88 may share relevant account information with recognised problem gambling support organisations or exclusion scheme operators.

6. Cookies & Tracking Technologies

je88 uses cookies and similar tracking technologies on its Platform. Cookies are small data files placed on your device that enable certain functionality and help us understand how the Platform is used.

6.1 Types of Cookies Used

• Essential cookies — required for the Platform to function, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Analytics cookies — used to collect aggregate, anonymised data about how visitors use je88. This helps us improve the Platform's performance and content.
• Functionality cookies — used to remember your preferences such as language settings and display options.
• Security cookies — used to detect fraudulent activity and protect your account during a session.

You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the je88 Platform.

7. Data Retention

je88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention considerations:

• Active accounts — data is retained for the lifetime of the account and for a minimum period after account closure as required by je88's international gaming authority licence;
• KYC and transaction records — retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements;
• Responsible gaming records — self-exclusion and problem gambling records are retained for the duration specified at the time of exclusion, plus a minimum retention period thereafter; and
• Marketing data — retained until you withdraw consent, after which it is removed from active marketing systems within a reasonable period.

When personal data is no longer required, je88 will securely delete or anonymise it in accordance with industry best practices.

8. Data Security

je88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and je88's servers;
• Encryption of sensitive data fields at rest in je88's databases;
• Access controls restricting data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Multi-factor authentication for internal system access by je88 staff; and
• Incident response procedures for managing data security events.

While je88 takes all reasonable steps to protect your data, no online system can guarantee absolute security. You are also responsible for maintaining the security of your own je88 account credentials. If you suspect your account has been compromised, contact je88 support immediately at [email protected].

9. Your Rights

Subject to applicable law and je88's regulatory obligations, you have the following rights in respect of your personal data:

• Right of access — you may request a copy of the personal data je88 holds about you;
• Right of rectification — you may request correction of inaccurate or incomplete personal data;
• Right of erasure — you may request deletion of your personal data, subject to je88's legal and regulatory data retention obligations;
• Right to restrict processing — you may request that je88 limit how it uses your data in certain circumstances;
• Right to data portability — you may request your data in a structured, machine-readable format where technically feasible; and
• Right to withdraw consent — where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, please submit a written request to [email protected]. je88 will respond to data rights requests within 30 days. We may require identity verification before processing your request.

10. Children & Minors

je88 strictly prohibits use of its Platform by individuals under the age of 21. je88 does not knowingly collect personal data from persons under 21 years of age. If je88 becomes aware that a minor has provided personal data or registered an account, that account will be immediately terminated and all associated data deleted, except where retention is required for regulatory purposes.

If you believe a minor may have registered a je88 account, please contact us immediately at [email protected].

11. Changes to this Privacy Policy

je88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, je88 will notify registered Members via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the je88 Platform after changes to this Policy take effect constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how je88 handles your personal data.

12. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or je88's data handling practices, please contact the je88 Data Protection team:

If you are not satisfied with je88's response to a data privacy complaint, you may escalate the matter to the relevant regulatory authority under je88's international gaming authority licence. je88 will cooperate fully with any regulatory investigation arising from a data protection complaint.

This Privacy Policy was last reviewed and updated in June 2026.